We have come to the hard decision of no longer having a phone that customers can call. We are too short staffed and phone calls have exploded during this pandemic. We’ve been monitoring the questions we are asked, and they are always the same basic questions that people can readily find answers to on our website. We’ve been unable to get baking done because of the constant non-stop phone calls, which means that some of us have had to work extraordinary hours to get product out. And this is simply not sustainable, nor healthy for my staff or me. We are getting burned out. So we calculated that we will gain at least 5 hrs of baking time each day if we no longer take phone calls.
You can still text us when you arrive for curbside. You can email your questions to info@violettegf.com. But please do not call the store 10 times in one day as two callers did today. (Our phone message is very clear about how to get questions answered.) We won’t answer and it will piss us off so much that we probably won’t take your order if you ever figure out how to order online. (Yes, today we matched obnoxious caller numbers to order phone numbers!) This will also eliminate the amount of abuse my staff is getting from phone callers. The pandemic is bringing out some people’s worst side! Not our regulars mind you, but the number of people from out of town who think they can just snap their fingers and have us deliver, pronto, an order to their child has been astounding. Where do these people live that there is no wait for food delivery? Â Employees working with the public during this pandemic are GOLD. We’d all be in big doo doo if food service employees all decided to shelter at home too. Write us, we are happy to answer any question you can’t find answer to on website!